Return Policy

Return Policy

At InAyah, customer satisfaction is our utmost priority. We strive to ensure a seamless and enjoyable shopping experience for all our valued patrons. However, we understand that sometimes returns may be necessary. Hence, we have crafted a comprehensive return policy to accommodate your needs.

30-Day Return Guarantee

We offer a 30-day return policy from the date of purchase for items that meet the following criteria:

1. Unused and Unworn: The item must be in its original condition, unworn, unwashed, and free from any alterations or damages.

2. Original Packaging: All tags, labels, and original packaging must be intact and undamaged.

3. Proof of Purchase: Please retain your proof of purchase (receipt, order number, or invoice) for the return process.

Easy Return Process

To initiate a return, follow these simple steps:

1. Contact Us: Reach out to our Customer Service team via InAyah@gmail.com within 30 days of receiving your order. Provide your order number and details about the item(s) you wish to return.

2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with further instructions on how to return the item(s).

3. Packaging and Shipping: Carefully package the item(s) in their original condition, including all tags and packaging, and ship them back to us. Please ensure to use a trackable shipping method.

4. Inspection and Refund: Upon receiving the returned item(s), our team will inspect them to ensure they meet the return criteria. Once approved, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.

Exclusions

Certain items may not be eligible for return due to hygiene reasons or being in the final sale category. These items will be clearly marked as non-returnable on their product pages.

Additional Information

- Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item.

- Please allow 15$ for the refund to reflect in your account after the return is processed.

- InAyah reserves the right to refuse returns that do not meet the outlined criteria.

Contact Us

For any inquiries or assistance regarding returns, feel free to reach out to our Customer Service team at InAya4hh@gmail.com

Thank you for choosing InAyah. We appreciate your support and hope to continually serve you with our quality products and exceptional service.